Have your ordered a Zune from Dell for $109? Forget About it, Dell Canceled Your Order

Have you recently bought a Zune for $109 (or even less) from Dell and you haven’t received it yet?  Well, you should forget about it right now. Dell won’t send you the Zune because this is considered an “internal error” and they say they can cancel an order when such a situation arises.

What was suppose to be the sweetest deal of the year is now history folks. To bad though, a $100 Zune would have been a real iPod killer.

Here’s the email sent by Dell to a customer:

Dear Valued Customer,

This note is in reference to your recent order for a Zune MP3 Player.
Regrettably, we had to cancel your recent order for the Zune 30GB MP3 Player. Due to an internal system error, your order included discounts that should not have been applied.

We specifically indicate on our web pages, catalogs, and advertising that Dell cannot be responsible for such errors and reserves the right to cancel any orders arising from such errors. In addition, our email documentation provided to customers as they place orders contains the same statement.
We truly value our relationship and reputation with our customers, and we are sorry for any inconvenience this may have caused. Please be assured that we are working hard to try and prevent similar issues going forward.

We apologize for the inconvenience this has caused. If you wish to order a replacement Zune MP3 Player at the correct cost, you can enter a new order online at www.dell.com or call Dell S&P Sales at 1-888-452-3108.
Thank you for choosing Dell.

Do you consider this a good business practice?

via Gizmodo

Comments

[Kevin]

Umm yes this is good business practice. They had the disclaimer already in place on the site and in the e-mail. Dell did nothing wrong, immoral, illegal, or otherwise.

[Martin]

do somebody knows when the zune release is in germany? i heard that mircosoft will start wie the zun in europe at christmas. is this right? greetings from europe, Martin